We went to get some clothes and saw all our things piled in garbage bags in the COTS office. My child started screaming / crying. She said she was worried about her toy box and asked why it was there. The staff person said to her, “We took your things out of the room so that another family can have the room.” Wrong thing to say to a three year old!
Staff could have said something more developmentally appropriate like:
"We’re keeping it safe for you because we know it is important to you."
